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Forum Discussion

Msmith2024's avatar
Msmith2024
Explorer | Level 3
4 months ago

I can't reset my Dropbox password, as I don't remember the password of my email either.

Hello, is it possible for the Dropbox team to please reset my password so I can access my other Dropbox account please. I received a message to reset it via my email but I don't remember my email pas...
Account Access
Passwords
Security
Msmith2024's avatar
Msmith2024
Explorer | Level 3
Hello Nancy I am using outlook.com, but honestly I can't remember the password for that email address it set it up long time ago and I can't remember even when I try to go to the security questions I can't remember alot of those questions
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Msmith2024, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

  • Msmith2024's avatar
    Msmith2024
    Explorer | Level 3
    4 months ago
    Ok I will do that thank you Very much Jay

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