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Forum Discussion
I can't delete the Dropbox account I set up with Google due to the lack of password
Hi, I am trying to delete my Dropbox account.
It was created with a Google account and I can sign in fine.
When I try to delete, it prompts for a password. I am unable to create a password.
The...
Yes, have tried Google Chrome and Microsoft Edge and both have the same text and options.
I downloaded the Dropbox app and signed in there to see if the options changed, but it doesn't.
Yes tried to reset password via that page.
No it definitely did not go to spam. It is going to a company domain that I manage so have been doing message traces to see if any @dropbox.com emails were being received or not.
Google Chrome, same as Microsoft Edge.
Dropbox iOS app
Hannah
Dropbox Staff
Dropbox StaffThanks for the additional info and the screenshots, khsufrenkel.
Can we reach out to you via email, so we can take a closer look?
Sure. Ta.
- Walter
Thanks for the cooperation khsufrenkel - I've just sent you an email so that we can investigate, so please take a look at your inbox and we'll take it from there.
