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TC17's avatar
TC17
Explorer | Level 3
2 months ago

I can't access my Dropbox account because it's sending an email to an account I can't log in to

Hi there. I have a Dropbox account for which the original email address was closed by the server. I know the username and password but the two factor verification keeps sending to an email address t...
Account Access
FAQ
Security
TC17's avatar
TC17
Explorer | Level 3

Hi. I am sure that its the verification code sent via email. I didnt set up a two factor verification, but I see that since I last logged onto that dropbox it was introduced. 

Its urgent for me as my husband passed away and thats where I put documents for our Estate and also photos. And now I cannot access it . 

What can I do? 

Thanks

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey TC17, I'd need some account-specific info on my end in order to see what we can do about this. 

 

Can I send you an email, so that we can have a look together? 

  • TC17's avatar
    TC17
    Explorer | Level 3
    2 months ago

    Yes please do. My email address is [email removed as per Community Guidelines]

    Many thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey TC17, I just sent you an email and I'll be happy to see you there. 

       

      Thanks! 

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