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Forum Discussion

lindaduck's avatar
lindaduck
New member | Level 2
4 months ago

I can't access a Dropbox account due to not getting any emails

I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email ...
Account Access
Dropbox Passwords
emails
Security
  • Jay's avatar
    Jay
    4 months ago

    Hi lindaduck, I can see the ticket in our system, and I've gone ahead and prioritized it to expedite matters on your behalf.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

What is the Dropbox ticket numbers?

lindaduck's avatar
lindaduck
New member | Level 2
4 months ago

I don't want to be stupid here, but if I can not log into the email account associated with the account I am looking for, how would I get a support ticket number?

However, I sent an email to support@dropbox.com and provided all the information, only to be told I would not get support - I received the following email message with this information

Ticket #24273658: secondary login

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Sorry I assumed as you said Dropbox wasnt helping you'd been in contact. 

     

    Dropbox does not have inbound email support. The only support is at www.dropbox.com/support. 

     


    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    • lindaduck's avatar
      lindaduck
      New member | Level 2
      4 months ago

      I've been there, done that.  Still no solution from either Dropbox or the email provider. So I am continuing to be billed for information I can no longer access.

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