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New member | Level 1

4 months ago

I accidentally joined a Dropbox team and I can't leave it now or delete my account.

Hi,

I was just invited to join a dropbox team. The invite was sent to the email address that I use for my personal info, etc. I thought nothing of it as I just thought we'd have a shared folder or something, but it turned out it pulled all my stored dropbox info into this team.

As a result, I quickly tried to delete all my personal files. It's moved them all into the trash, but it's saying I don't have permission to permanently delete them.

It's also not allowing me to delete my personal account or leave the team.

What are my options here, all I want to do is delete all my old info - but I don't seem to have that option with whatever I try to do?

Offboarding

Security

Nancy
Dropbox Staff
4 months ago
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Thanks for posting on our Community today, D_Mac.

When joining a Dropbox team with an existing account, your personal files should have been moved into a folder with your Dropbox name.

If these are indeed the files you're trying to delete, please keep in mind that the folder is personal to you and not accessible by anyone else on the team.

Now, if you want to recover any of your personal files, so that you can have them when you go back to a personal plan, please go ahead and restore them. As for permanently deleting them, this may have been disabled by the team admin.

Speaking of, you’ll need to contact your team admin and have them remove you from the Dropbox team.

Upon removing you from the team, they’ll need to make sure they’re converting your Dropbox account back to an individual one (with these steps), instead of deleting it altogether. If they do the latter, you won’t be able to access your account after that.

Let me know if that helps or if you need something else.
D_Mac
New member | Level 1
4 months ago
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Ok great, thanks for that Nancy. That's a relief knowing that no one in the team can see my files. I was just a bit confused about what was happening.
I've moved all my stuff to the Deleted Files. I'm not sure if the team admin can see them in there or not? If I get the team admin to permanently delete the deleted files, would that get rid of all my files off dropbox permanently?
- Nancy
  Dropbox Staff
  4 months ago
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  Glad to help, D_Mac. The admin shouldn’t be able to see your files in the Deleted files page either, unless they were located in a folder that had been shared with them or the team.
  
  Other than that, if your files are permanently deleted, they will be completely and permanently removed from your Dropbox account and our servers indeed, and you won’t be able to restore them after that.
D_Mac
New member | Level 1
4 months ago
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Great, thanks heaps Nancy!
Sorry to bother you again, I just wanted to double check something with you.
So if I was to ask a team admin to change the settings to allow files to be permanently deleted, I was just ask them to follow these steps:
Log in to dropbox.com with your admin credentials.
Click Admin console in the left sidebar.
Click Settings.
Under Content, click Deletion.
Toggle Permanent delete to On.
Click Save.
And then once they've done that, I should be able to delete my personal files permanently?
But if that's not correct, please let me know.
Kind Regards,
Dave
- Megan
  Dropbox Staff
  4 months ago
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  That is correct D_Mac.

About Security and Permissions

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Hi,

As a result, I quickly tried to delete all my personal files. It's moved them all into the trash, but it's saying I don't have permission to permanently delete them.

It's also not allowing me to delete my personal account or leave the team.

What are my options here, all I want to do is delete all my old info - but I don't seem to have that option with whatever I try to do?

","body@stringLength":"713","rawBody":"

Hi,

As a result, I quickly tried to delete all my personal files. It's moved them all into the trash, but it's saying I don't have permission to permanently delete them.

It's also not allowing me to delete my personal account or leave the team.

What are my options here, all I want to do is delete all my old info - but I don't seem to have that option with whatever I try to do?

","kudosSumWeight":0,"postTime":"2024-12-09T22:11:15.426-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Offboarding","text":"Offboarding","time":"2019-10-29T07:58:06.536-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Share","text":"Share","time":"2019-05-29T00:02:51.609-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:812772_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":92},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi, \n I was just invited to join a dropbox team. The invite was sent to the email address that I use for my personal info, etc. I thought nothing of it as I just thought we'd have a shared fold...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw4MTI3NzksODEyNzc5","node":{"__ref":"ForumReplyMessage:message:812779"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw4MTI3NzksODEyNzkw","node":{"__ref":"ForumReplyMessage:message:812790"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHw1MjoxfGludCw4MTI3NzksODEzMzk3","node":{"__ref":"ForumReplyMessage:message:813397"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:812772":{"__typename":"Conversation","id":"conversation:812772","solved":false,"topic":{"__ref":"ForumTopicMessage:message:812772"},"lastPostingActivityTime":"2024-12-16T04:23:11.748-08:00","lastPostTime":"2024-12-16T04:23:11.748-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:812772":{"__typename":"ModerationData","id":"moderation_data:812772","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:812772_2":{"__typename":"Revision","id":"revision:812772_2","lastEditTime":"2024-12-10T00:35:49.686-08:00"},"CachedAsset:theme:customTheme1-1743510215533":{"__typename":"CachedAsset","id":"theme:customTheme1-1743510215533","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I accidentally joined a Dropbox team and I can't leave it now or delete my account.","moderationData":{"__ref":"ModerationData:moderation_data:812779"},"body":"

Thanks for posting on our Community today, D_Mac.

When joining a Dropbox team with an existing account, your personal files should have been moved into a folder with your Dropbox name.

If these are indeed the files you're trying to delete, please keep in mind that the folder is personal to you and not accessible by anyone else on the team.

Now, if you want to recover any of your personal files, so that you can have them when you go back to a personal plan, please go ahead and restore them. As for permanently deleting them, this may have been disabled by the team admin.

Speaking of, you’ll need to contact your team admin and have them remove you from the Dropbox team.

Upon removing you from the team, they’ll need to make sure they’re converting your Dropbox account back to an individual one (with these steps), instead of deleting it altogether. If they do the latter, you won’t be able to access your account after that.

Let me know if that helps or if you need something else.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-12-10T00:26:28.746-08:00","lastPublishTime":"2024-12-10T00:26:28.746-08:00","metrics":{"__typename":"MessageMetrics","views":40},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:812772/message:812779","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1877","rawBody":"

Thanks for posting on our Community today, .

When joining a Dropbox team with an existing account, your personal files should have been moved into a folder with your Dropbox name.

If these are indeed the files you're trying to delete, please keep in mind that the folder is personal to you and not accessible by anyone else on the team.

Speaking of, you’ll need to contact your team admin and have them remove you from the Dropbox team.

Let me know if that helps or if you need something else.

Ok great, thanks for that Nancy. That's a relief knowing that no one in the team can see my files. I was just a bit confused about what was happening.

I've moved all my stuff to the Deleted Files. I'm not sure if the team admin can see them in there or not? If I get the team admin to permanently delete the deleted files, would that get rid of all my files off dropbox permanently?

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Ok great, thanks for that Nancy. That's a relief knowing that no one in the team can see my files. I was just a bit confused about what was happening.

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Glad to help, D_Mac. The admin shouldn’t be able to see your files in the Deleted files page either, unless they were located in a folder that had been shared with them or the team.

Other than that, if your files are permanently deleted, they will be completely and permanently removed from your Dropbox account and our servers indeed, and you won’t be able to restore them after that.

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Glad to help, . The admin shouldn’t be able to see your files in the Deleted files page either, unless they were located in a folder that had been shared with them or the team.

Great, thanks heaps Nancy!

Sorry to bother you again, I just wanted to double check something with you.

So if I was to ask a team admin to change the settings to allow files to be permanently deleted, I was just ask them to follow these steps:

Log in to dropbox.com with your admin credentials.
Click Admin console in the left sidebar.
Click Settings.
Under Content, click Deletion.
Toggle Permanent delete to On.
Click Save.

And then once they've done that, I should be able to delete my personal files permanently?

But if that's not correct, please let me know.

Kind Regards,

Dave

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Great, thanks heaps Nancy!

Sorry to bother you again, I just wanted to double check something with you.

So if I was to ask a team admin to change the settings to allow files to be permanently deleted, I was just ask them to follow these steps:

Log in to dropbox.com with your admin credentials.
Click Admin console in the left sidebar.
Click Settings.
Under Content, click Deletion.
Toggle Permanent delete to On.
Click Save.

And then once they've done that, I should be able to delete my personal files permanently?

But if that's not correct, please let me know.

Kind Regards,

Dave

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That is correct D_Mac.

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That is correct .

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