We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DaliRamos 's avatar
DaliRamos
New member | Level 2
2 years ago

How to reset the Vault pin?

I have already reset my password and I’m login my account. But I don’t remember the VAULT PIN. And I don’t know how to reset that. Any idea please

  • Michael E's avatar
    Michael E
    Explorer | Level 3

    how can i unlock my dropbox vault? 

    i lost my vault password. i need a new vault password so i can unlock my vault. i see how to establish a new dropbox password but i don’t see how establish a new dropbox *vault* password. i’ve used the “reset your pin” feature, but doesn’t provide a way to reset the *vault* pin. thank you. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Michael E, I hope you're doing well!

       

      Just to make sure we're on the same page here: have you tried following these steps, in order to reset your Vault pin?

       

      Keep me posted, and we'll take it from there!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!