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Forum Discussion
How to access my work account without access to email?
We've changed emails at work back in May and I no longer have access to my old email address, only the new one. I've just received a bill from dropbox for a plus subscription - I want to access my dr...
Thanks for that, Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.
Thank you so much, Nancy! That's wonderful 🙂 Here's the ticket number:
Ticket #22966516: DB: No access to account email
Nancy
Dropbox Staff
Dropbox StaffThanks for that, Hannelorium! I’ve located your ticket in the system, and I’ve left an internal note for our support team to see. They’ll further help.
Hey Nancy, that's super helpful. I'm just checking that all is still okay - I checked the 'solved' box below our conversation here in the Community because you helped with a way forward, and the issue changed hands, so to speak. But shortly after I got an email from support saying that the problem is solved - which it isn't, of course 🙂 Can you see if it's still in the system? Thank you!
- Megan
Hey Hannelorium, I hope you're doing well!
I was able to locate your ticket number, and it seems the agent has responded back to you. Are you able to locate his email, and write back with all the necessary information?
Yes, Megan, I found it the email from Larry, support agent. Thank you for responding!
