You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jayles's avatar
jayles
New member | Level 1
13 days ago

How can I access my paid plan without the code sent to my inactive email address?

I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
Account Access
emails
Security
jayles's avatar
jayles
New member | Level 1

I appreciate the suggestion, but as I don't have access to the email address, I can't get the verification code that Dropbox emails there for login. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Sure thing jayles - I've just sent you an email to look further into this, so please have a look at your inbox and we'll take it from there. 

  • jayles's avatar
    jayles
    New member | Level 1
    13 days ago

    Thanks!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!