You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jayles's avatar
jayles
New member | Level 1
13 days ago

How can I access my paid plan without the code sent to my inactive email address?

I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no lo...
Account Access
emails
Security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
13 days ago

For info the help article this is at https://help.dropbox.com/account-access/lost-email-access

  • jayles's avatar
    jayles
    New member | Level 1
    13 days ago

    I appreciate the suggestion, but as I don't have access to the email address, I can't get the verification code that Dropbox emails there for login. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      13 days ago

      Sure thing jayles - I've just sent you an email to look further into this, so please have a look at your inbox and we'll take it from there. 

      • jayles's avatar
        jayles
        New member | Level 1
        13 days ago

        Thanks!

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