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Forum Discussion

jonmchee's avatar
jonmchee
Helpful | Level 5
2 years ago

"Failed to send text message for two-step verification" error when trying to sign in

Hi,   I am facing the same issue.     Ticket #20977317: DB: cannot access my account  
Account Access
Error Messages
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Eman maksoud! Sorry to hear you’re having the same issue. 

 

I was able to locate your ticket in our system, and I’ve left an internal note to our team. They should get back to you as soon as possible and check this further.

 

If you need something else, feel free to ping me.

YALCHIN's avatar
YALCHIN
New member | Level 2
2 years ago

Nancy,

 

I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files. 

 

TICKET NUMBER 22002265. 

 

I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.

 

Can you ESCALATE my issue ASAP to access my account. 

 

The exact error is

 

Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>

 

My log in account is in the case ID.

 

I am DESPERATE and NOTHING I have done in 5 days to get support to resolve has worked. It has gone to "it has been escalated" 5 days ago to me being GHOSTED with ZERO updates and ZERO resolve.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey YALCHIN, thanks for reaching out and for giving us your ticket number.

     

    After looking into it, I can see that you have received a reply from our team, so make sure you check out the info they provided there.

    • tianhow's avatar
      tianhow
      New member | Level 2
      12 months ago

      Dear Hannah,
      I am also facing this issue when I try to log into my account on the web browser.

      In fact, most of the dropbox accounts that I am administrating  ( I am the IT administrator for my company's dropbox accounts) faced the same problem when I tried to login using the web browser. It is an intermittent problem which states : 

      Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>

      My ticket number is Ticket #23092488: DB: 2 Step verification 

      Please assist, thank you!

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