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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am facing the same issue.
Ticket #20977317: DB: cannot access my account
I have had this issue since last week and not solving yet I need support
Hey Nancy,
my account has 2FA and after typing the password I didn't receive the security code, the problem from last week I opened a ticket with support, and still, the problem has not been solved yet.
thanks for your support, and appreciate
Ticket #21095271: DB: Not Receiving a two-step verification code
- Nancy
Dropbox Staff
Hey Eman maksoud! Sorry to hear you’re having the same issue.
I was able to locate your ticket in our system, and I’ve left an internal note to our team. They should get back to you as soon as possible and check this further.
If you need something else, feel free to ping me.
Nancy,
I have been locked out of my primary account since SUNDAY, FOUR DAYS with no access to ESSENTIAL files.
TICKET NUMBER 22002265.
I Do not get updates, I CAN NOT get a manager escalation, I can not phone in. We used DROPBOX for years WITHOUT issue, Now I have to consider moving ALL of my clients to another platform that has reliable support.
Can you ESCALATE my issue ASAP to access my account.
The exact error is
Two-step verification text message couldn’t be sent. <a href=“/help/364”>Help</a>
My log in account is in the case ID.
I am DESPERATE and NOTHING I have done in 5 days to get support to resolve has worked. It has gone to "it has been escalated" 5 days ago to me being GHOSTED with ZERO updates and ZERO resolve.
