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LauCar's avatar
LauCar
New member | Level 2
24 days ago

Error 500 doesn't let me access my Dropbox account

This occurred first after I saved a .js file and since then it keeps appearing on the screen so I don't have any access to my files and folders

 

 

I need to share one of my files (for work) asap and it is very important that I manage to do so today!

Can anyone help solve this problem? I am practically locked out of my account

Account Access
Security
Web
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    Hi LauCar, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

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