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Forum Discussion

purcj01's avatar
purcj01
Explorer | Level 3
7 months ago

Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organiza...
Account Access
Account Settings
dropbox business
iOS
Tablet
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi purcj01, thanks for the heads up!

 

Would you mind clarifying if you're able to sing into your Business account through the web-browser? 

 

And if so, is the current device the only one behaving like this? 

 

purcj01's avatar
purcj01
Explorer | Level 3
7 months ago

Hi Megan,

 

Both my ipad and iphone are having this issue where I can't log into the Dropbox App using the Business subscription from my employer. However, the app works just fine on my MacBook Pro. And I am able to access Dropbox through the web browser on both the ipad and iphone.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    No worries purcj01!

     

    Thanks for trying anyways.

     

    Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

    • purcj01's avatar
      purcj01
      Explorer | Level 3
      7 months ago

      Of course! What's the best way to share my email address with you?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey purcj01 - sorry to jump in here, but I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

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