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Forum Discussion

charrua4's avatar
charrua4
Explorer | Level 3
2 years ago

can't receive code because email no longer active, how can get access?

The email address in the account is not longer active and I am unable to get the 2 factor ID code

There is important information in the google account and I don't know what to do, as there is no way I can contact dropbox about it

Can you help please ?

thank you 🙂

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi charrua4, thanks for bringing this to our attention.

     

    Just for clarification, you don't have access to the email address at all? Is it possible to recreate the email address to your Dropbox account?

     

    This will help me to assist further!

    • charrua4's avatar
      charrua4
      Explorer | Level 3
      2 years ago

      Hi Jay and thanks for your reply

      No, I cannot access that email address at all

      not sure what you mean about re-creating the email address to my dropbox account

      I have the dropbox account with this email address, as well as the one with the closed/deleted email address

      thanks

      Gladys

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    charrua4 

     

    If you have set up 2FA then the only way to disable that is to backup codes to gain access to the account. Without that your account is lost I'm afraid. 

    • charrua4's avatar
      charrua4
      Explorer | Level 3
      2 years ago

      Thanks Mark,

      the thing is I never set up 2FA, not at all

      Gladys

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Gladys, I hope you’re doing well. 

         

        If Dropbox was to send you a 2FA code, then it would most likely be sent as a text message to your mobile device. 

         

        Since this one’s being delivered to your email address instead, is there any chance that you’re referring to the one-time security code instead?

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