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charrua4's avatar
charrua4
Explorer | Level 3
2 years ago

can't receive code because email no longer active, how can get access?

The email address in the account is not longer active and I am unable to get the 2 factor ID code There is important information in the google account and I don't know what to do, as there is no wa...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi charrua4, thanks for bringing this to our attention.

 

Just for clarification, you don't have access to the email address at all? Is it possible to recreate the email address to your Dropbox account?

 

This will help me to assist further!

charrua4's avatar
charrua4
Explorer | Level 3
2 years ago

Hi Jay and thanks for your reply

No, I cannot access that email address at all

not sure what you mean about re-creating the email address to my dropbox account

I have the dropbox account with this email address, as well as the one with the closed/deleted email address

thanks

Gladys

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