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Forum Discussion
can't receive code because email no longer active, how can get access?
The email address in the account is not longer active and I am unable to get the 2 factor ID code
There is important information in the google account and I don't know what to do, as there is no wa...
Mark
Super User II
Super User II
If you have set up 2FA then the only way to disable that is to backup codes to gain access to the account. Without that your account is lost I'm afraid.
Thanks Mark,
the thing is I never set up 2FA, not at all
Gladys
- Nancy
Dropbox Staff
Hey Gladys, I hope you’re doing well.
If Dropbox was to send you a 2FA code, then it would most likely be sent as a text message to your mobile device.
Since this one’s being delivered to your email address instead, is there any chance that you’re referring to the one-time security code instead?
