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Can't log in "Previous sign-in interrupted" error
As it says above ... Can't log in "Previous sign-in interrupted" error.
Any help appreciated.
It's a business account if that makes any difference.
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear this, jkleinhoven.
Can you send me the exact OS version of your computer?
Can you also clarify if you’ve tried our offline installer, as well?
MacOS 13.6
that offline installer is what I tried 10 times or so is giving me the error as stated in the Subject field
Hi, I have solved the issue.
What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.
Regards.
Maddux wrote:Hi, I have solved the issue.
What I did is to install dropbox in my phone. There, is an option where you can link your account to a PC.
I just followed instructions and somehow it worked.
Regards.
Thank you! I had tried everything here, clearing cache, different browsers, offline installer, unlinking devices (even though I don't have a free account which should support more devices) and the mobile linking was the only thing that worked. I was skeptical at first as it only seemed to download yet another installer but this one already automatically connected to my account and it worked.
Thanks again, this was driving me nuts!
Nadav1 did you try using that installer? I was skeptical at first too as it was only downloading another installer but that seemed to connect immediately.
Windows 10 desktop app user and Admin for a Team account. I've tried everything in this entire thread. I've got my team device limits to unlimited. I've tried removing 2-factor auth requirement, removing devices, etc. No matter what I do, once a user logs out of the app they cannot log back in and get the "Previous sign in interrupted" message over and over. I removed my connected mobile device trying to see if that would allow me to login on my desktop pp but that didn't work and now my mobile app won't let me login again either. This HAS to be a known issue by now with Dropbox. I have 3 users including myself right now that cannot use DB at all and this is killing our productivity as all of our project folders live in DB for our entire team. Can't be an IT issue on our side as not limited to a specific device, network, or even mobile or desktop app. 3 of us have called in with this issue multiple times in the past 2 weeks. We desperately need support!
- Hannah
Hey igaming, I did see your screenshots, did you check the troubleshooting steps I provided above?
They seemed to help johnnybrav0.
Make sure to try them as well, jkleinhoven!
Hi Hannah yes, I did try them and no, they didn't work.
Great that johnnybrav0 is sorted but he's using a Windows machine and I'm using a Macbook.
- Nancy
Hi again, igaming. Can we log a ticket for you then, and send it over to this email address?
Our support team can look into this on their end.
Hi Nancy I already have a ticket open - number 22778315. Frustrating that it's taking so long to get this sorted.
Not impressed with Dropbox CS, I'm afraid. Seems to move at a snail's pace. Why someone can't just call me to get this sorted I don't know. We pay a fortune for Business Membership.
Dear Hannah.
We in our organization , are also facing the same issue which is a Previous Sign in Error , on our machines which are running windows 11 OS
Troubleshooting already done :
-Unlinked old Devices
- Turned off early access
- tried offline Installer
Please be informed that i have already raised a ticket Ticket #22771686 , but no solution till now .
