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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
Account Access
Security
  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

selbysworld's avatar
selbysworld
Explorer | Level 3

DISCONTINUED EMAIL: my dropbox app on my phone just got wiped out. I am trying to restore it however the email with which I first created Dropbox a three years ago no longer i.e. I am not getting the 2 step verification code to sign in - what do I do?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there selbysworld - sorry to hear about this.


Can you please clarify if you have access to the email address that's associated with your Dropbox account or if it's been closed, if you can somehow regain access or re-create it to receive the code to sign into your account?

 

Also, are you referring to a 2FA code or one-time code perhaps?

 

Let us know more and we'll take it from there. 

  • selbysworld's avatar
    selbysworld
    Explorer | Level 3
    2 years ago

    Hi Walter,

     

    Its been closed. I use it as a username and I know the correct password. However, it requires a 2 step verification and it sends the code to this particular email - so I cant get it

  • selbysworld's avatar
    selbysworld
    Explorer | Level 3
    2 years ago

    2FA. It's an old email that is closed. Can you assist?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi selbysworld, with 2FA you'd need a mobile device capable of receiving text messages or running a compatible mobile authenticator app.

       

      You wouldn't be able to receive the code using the email address of the account, therefore it's safe to assume you're referring to the one-time code. 

       

      Can I send an email to your Community-linked email address, in order for us to have a closer look into this? 

      • selbysworld's avatar
        selbysworld
        Explorer | Level 3
        2 years ago

        Yes please - appreciated

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