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Forum Discussion
Can't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to chec...
Nancy
Dropbox Staff
Dropbox Stafftightpurchaser, do you have any other devices that may still be linked to that older Dropbox account? If yes, please check their notifications to make sure the one-time code hasn’t been sent there.
If that doesn’t work, we can log a ticket for you instead and send it over to this email address.
Nancy, as I began, I do not have other devices other than what I named at the beginning of this thread. Yes, you can log in a ticket. I am not going to try to login with those past addresses. Here I had a difficult time logging in and don't know how I got in. Also, too many other users are posting their questions here when they should have started their own separate threads. Please see that they do that. That way it will become clear that the moderators are responding to me. There is too much confusing information here.
- Jay
Hi tightpurchaser, I've sent you an email, please could you reply to it when you get a chance!
- Jay Nancy.
I think there is a few of us in the same boat. Signed up years ago with an email address we no longer have access to, for whatever reason, and when we try to log back into Dropbox now it sends a 6 digit code to our old obsolete email address.
Assuming none of us have access to an old device that was used to log in before is Dropbox now impossible to log into.
Can you tell us here, are you able to authenticate our Dropbox accounts without the old email address. Yes/NoJay and Nancy, as long as Dropbox sends my security code to the address I logged into I can authenticate. I just emailed Jay so that he knows that the address is mine. My ISP provided another address which I do not use here.
Jay, I just did, having seen at least three new Dropbox notifications, including your email. I am on my Mac Monterey now. Boy, that thread I started today is sure difficult to find on this OS.
