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liesbeth2's avatar
liesbeth2
New member | Level 2
2 years ago

Cancel an account from an email address that is no longer active

I have an old account that i do not use anymore.  But I cannot cancel the account because the email adres is no longer active. What can i do to prevent misusage by other people that take over my old ...
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cancellations
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
liesbeth2 wrote:

I have an old account that i do not use anymore.  But I cannot cancel the account because the email adres is no longer active. What can i do to prevent misusage by other people that take over my old domain-name?

Is this a paid account that has an active subscription that you're trying to cancel? If so, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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