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Forum Discussion

210's avatar
210
Explorer | Level 3
3 years ago

Can I upgrade to Plus to delete local files from a stolen laptop?

my laptop was recently stolen. I have a Basic account right now. is it possible for me to upgrade to Plus and remotely delete the files on the stolen device? really appreciate the help and guidance, thanks.

Account Access
Desktop
Security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey 210, thanks for posting your question and sorry to hear about this.

     

    Have you already removed the device from your connected devices in your account settings?

     

    If you have, I'm afraid it won't work, even if you upgrade your account.

     

    But if you haven't unlinked it yet, you should be able to use remote wipe 'retroactively', if you upgrade now.

     

    Let me know how it goes.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey 210, thanks for posting your question and sorry to hear about this.

     

    Have you already removed the device from your connected devices in your account settings?

     

    If you have, I'm afraid it won't work, even if you upgrade your account.

     

    But if you haven't unlinked it yet, you should be able to use remote wipe 'retroactively', if you upgrade now.

     

    Let me know how it goes.

    • 210's avatar
      210
      Explorer | Level 3
      3 years ago

      hey Hannah, I have NOT removed the device yet. thanks for confirming I can upgrade and wipe out the files. upgrading now. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sounds good! And happy to help!

         

        If you need anything else, don't hesitate to let us know.

         

        Have a great week ahead!

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