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Forum Discussion
Can I upgrade to Plus to delete local files from a stolen laptop?
my laptop was recently stolen. I have a Basic account right now. is it possible for me to upgrade to Plus and remotely delete the files on the stolen device? really appreciate the help and guidance, ...
Hey 210, thanks for posting your question and sorry to hear about this.
Have you already removed the device from your connected devices in your account settings?
If you have, I'm afraid it won't work, even if you upgrade your account.
But if you haven't unlinked it yet, you should be able to use remote wipe 'retroactively', if you upgrade now.
Let me know how it goes.
Hannah
Dropbox Staff
Dropbox StaffHey 210, thanks for posting your question and sorry to hear about this.
Have you already removed the device from your connected devices in your account settings?
If you have, I'm afraid it won't work, even if you upgrade your account.
But if you haven't unlinked it yet, you should be able to use remote wipe 'retroactively', if you upgrade now.
Let me know how it goes.
hey Hannah, I have NOT removed the device yet. thanks for confirming I can upgrade and wipe out the files. upgrading now.
- Hannah
Sounds good! And happy to help!
If you need anything else, don't hesitate to let us know.
Have a great week ahead!
- Rich
Super User II
210 wrote:
thanks for confirming I can upgrade and wipe out the files. upgrading now.
Just remember that a remote wipe is not guaranteed to remove the files. Dropbox can't remote wipe the files until the computer goes online. If the device is powered up and accessed while off the Internet, they could still get to the files. Or if Dropbox is prevented from running while the computer is online, it won't be wiped.
It's all dependent on the computer being online with the Dropbox application running. If either of those don't happen, the remote wipe will fail.
thank you, Rich. much appreciated.
