Can I recover a disabled account from locked state?
Hey,
This is so bad!
I viewed Dropbox as stable and a platform that I could rely on to keep my files safe.
NO! That is not true!
So I never check my email because unless I am expecting an email from Dropbox, why would Dropbox be emailing me?
They send too many emails about things that do not matter is what I am trying to say.
July 7th I got an email saying:
Hi nolen,
You’re the team admin of the nolen team. This team is currently in locked state, which means your trial period expired or your Dropbox plan wasn’t renewed.
Starting today, we’re rolling out changes that limit how long teams can remain in locked state and provide 3 ways to get out of it:
• Keep Dropbox for teams and purchase a new plan
• Disband the team
• Delete the team permanently
If nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.
Please note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.
- September 22ed I signed in and got that email asking if it was me.
- September 30th I get a reminder:
Hi nolen,
This a reminder that the nolen team is still in locked state. If nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.
There are 3 ways to get out of locked state:
• Keep Dropbox for teams and purchase a new plan
• Disband the team
• Delete your team permanently
Please note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.
- Last Night/This Morning
I try to log in and I can't...
I sent multiple support tickets in and I am getting nothing back.
This is so bad. This is soooo bad.
I could write things that when you read it, would just ruin your day.
I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?
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Hey,
\n
\n
This is so bad!
\n
I viewed Dropbox as stable and a platform that I could rely on to keep my files safe.
\n
NO! That is not true!
\n
\n
So I never check my email because unless I am expecting an email from Dropbox, why would Dropbox be emailing me?
\n
They send too many emails about things that do not matter is what I am trying to say.
\n
\n
July 7th I got an email saying:
\n
\n
\n
Hi nolen,\nYou’re the team admin of the nolen team. This team is currently in locked state, which means your trial period expired or your Dropbox plan wasn’t renewed.\nStarting today, we’re rolling out changes that limit how long teams can remain in locked state and provide 3 ways to get out of it:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete the team permanently\nIf nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.
\n
\n
\n
- September 22ed I signed in and got that email asking if it was me.
\n
\n
- September 30th I get a reminder:
\n
\n
Hi nolen,\nThis a reminder that the nolen team is still in locked state. If nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nThere are 3 ways to get out of locked state:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete your team permanently\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.
\n
\n
\n
- Last Night/This Morning
\n
I try to log in and I can't...
\n
\n
I sent multiple support tickets in and I am getting nothing back.
\n
\n
This is so bad. This is soooo bad.
\n
I could write things that when you read it, would just ruin your day.
\n
Perhaps ruin your week.
\n
\n
I do not believe life is very beautiful anymore.
\n
My BTC wallet from 2011...my music...
\n
COME ON DROPBOX!
\n
HELP ME!!!!
","body@stringLength":"2920","rawBody":"
Hey,
\n
\n
This is so bad!
\n
I viewed Dropbox as stable and a platform that I could rely on to keep my files safe.
\n
NO! That is not true!
\n
\n
So I never check my email because unless I am expecting an email from Dropbox, why would Dropbox be emailing me?
\n
They send too many emails about things that do not matter is what I am trying to say.
\n
\n
July 7th I got an email saying:
\n
\n
\nHi nolen,\nYou’re the team admin of the nolen team. This team is currently in locked state, which means your trial period expired or your Dropbox plan wasn’t renewed.\nStarting today, we’re rolling out changes that limit how long teams can remain in locked state and provide 3 ways to get out of it:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete the team permanently\nIf nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.\n
\n
\n
- September 22ed I signed in and got that email asking if it was me.
\n
\n
- September 30th I get a reminder:
\n
\nHi nolen,\nThis a reminder that the nolen team is still in locked state. If nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nThere are 3 ways to get out of locked state:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete your team permanently\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.\n
\n
\n
- Last Night/This Morning
\n
I try to log in and I can't...
\n
\n
I sent multiple support tickets in and I am getting nothing back.
\n
\n
This is so bad. This is soooo bad.
\n
I could write things that when you read it, would just ruin your day.
\n
Perhaps ruin your week.
\n
\n
I do not believe life is very beautiful anymore.
\n
My BTC wallet from 2011...my music...
\n
COME ON DROPBOX!
\n
HELP ME!!!!
","kudosSumWeight":0,"postTime":"2024-10-08T09:10:21.578-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Team admin","text":"Team admin","time":"2019-05-29T03:56:04.879-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:799771_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":413},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hey, \n \n This is so bad! \n I viewed Dropbox as stable and a platform that I could rely on to keep my files safe. \n NO! 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Can I recover a disabled account from locked state?","moderationData":{"__ref":"ModerationData:moderation_data:799787"},"body":"
I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?
I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?
\n
\n
Thanks in advance.
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Thanks for the ticket numbers, Nolen.
\n
\n
I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.
I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.
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Dropbox Staff
