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Explorer | Level 4

6 months ago

Can I recover a disabled account from locked state?

Hey, This is so bad! I viewed Dropbox as stable and a platform that I could rely on to keep my files safe. NO! That is not true! So I never check my email because unless I am expecti...

Dropbox Staff

6 months ago

Sorry to hear about this, NolenFelten.

I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?

Thanks in advance.

NolenFelten
Explorer | Level 4
6 months ago
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- Ticket #24343369

- Ticket #24344707

- Ticket #24344856
- Hannah
  Dropbox Staff
  6 months ago
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  Thanks for the ticket numbers, Nolen.
  
  I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.
  - NolenFelten
    Explorer | Level 4
    6 months ago
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    Thank You!
    I apologize for the emotional roller coaster I am putting readers through here.
    You probably have had to deal with brilliant social engineers trying to break in to accounts by acting like giant cry babies, and you probably have had to deal with actual giant cry babies BECAUSE THIS IS HIGH STAKES!!! I can totally understand how they feel. Anyway, Thanks again.

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That is not true! \n \n So I never check my email because unless I am expecti...","body@stringLength":"2920","rawBody":"

Hey,

This is so bad!

I viewed Dropbox as stable and a platform that I could rely on to keep my files safe.

NO! That is not true!

So I never check my email because unless I am expecting an email from Dropbox, why would Dropbox be emailing me?

They send too many emails about things that do not matter is what I am trying to say.

July 7th I got an email saying:

\nHi nolen,\nYou’re the team admin of the nolen team. This team is currently in locked state, which means your trial period expired or your Dropbox plan wasn’t renewed.\nStarting today, we’re rolling out changes that limit how long teams can remain in locked state and provide 3 ways to get out of it:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete the team permanently\nIf nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.\n

- September 22ed I signed in and got that email asking if it was me.

- September 30th I get a reminder:

\nHi nolen,\nThis a reminder that the nolen team is still in locked state. If nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nThere are 3 ways to get out of locked state:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete your team permanently\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.\n

- Last Night/This Morning

I try to log in and I can't...

I sent multiple support tickets in and I am getting nothing back.

This is so bad. This is soooo bad.

I could write things that when you read it, would just ruin your day.

Perhaps ruin your week.

I do not believe life is very beautiful anymore.

My BTC wallet from 2011...my music...

COME ON DROPBOX!

HELP ME!!!!

","kudosSumWeight":0,"postTime":"2024-10-08T09:10:21.578-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Team admin","text":"Team admin","time":"2019-05-29T03:56:04.879-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:799771_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":414},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hey,

This is so bad!

I viewed Dropbox as stable and a platform that I could rely on to keep my files safe.

NO! That is not true!

So I never check my email because unless I am expecting an email from Dropbox, why would Dropbox be emailing me?

They send too many emails about things that do not matter is what I am trying to say.

July 7th I got an email saying:

Hi nolen,\nYou’re the team admin of the nolen team. This team is currently in locked state, which means your trial period expired or your Dropbox plan wasn’t renewed.\nStarting today, we’re rolling out changes that limit how long teams can remain in locked state and provide 3 ways to get out of it:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete the team permanently\nIf nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.

- September 22ed I signed in and got that email asking if it was me.

- September 30th I get a reminder:

Hi nolen,\nThis a reminder that the nolen team is still in locked state. If nolen is still in locked state after October 4, 2024, the entire team, which includes all files, and admin and member accounts will be deleted permanently.\nThere are 3 ways to get out of locked state:\n•\tKeep Dropbox for teams and purchase a new plan\n•\tDisband the team\n•\tDelete your team permanently\nPlease note that if your team is deleted because it remained in locked state, folders shared with people outside your team will be deleted shortly after October 4, 2024 as we’ll give external collaborators a heads up that the folders will be deleted. Read more about what happens to your externally shared folders in our help center article.

- Last Night/This Morning

I try to log in and I can't...

I sent multiple support tickets in and I am getting nothing back.

This is so bad. This is soooo bad.

I could write things that when you read it, would just ruin your day.

Perhaps ruin your week.

I do not believe life is very beautiful anymore.

My BTC wallet from 2011...my music...

COME ON DROPBOX!

HELP ME!!!!

"},"Conversation:conversation:799771":{"__typename":"Conversation","id":"conversation:799771","solved":false,"topic":{"__ref":"ForumTopicMessage:message:799771"},"lastPostingActivityTime":"2024-10-09T08:06:46.253-07:00","lastPostTime":"2024-10-09T08:06:46.253-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:799771":{"__typename":"ModerationData","id":"moderation_data:799771","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:799771_2":{"__typename":"Revision","id":"revision:799771_2","lastEditTime":"2024-10-08T09:54:01.253-07:00"},"ForumReplyMessage:message:799787":{"__typename":"ForumReplyMessage","id":"message:799787","conversation":{"__ref":"Conversation:conversation:799771"},"author":{"__ref":"User:user:696151"},"revisionNum":1,"uid":799787,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"subject":"Re: Can I recover a disabled account from locked state?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:799787"},"parent":{"__ref":"ForumTopicMessage:message:799771"},"body":"

Sorry to hear about this, NolenFelten.

I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?

Thanks in advance.

","body@stringLength":"570","rawBody":"

Sorry to hear about this, .

I understand your frustration here; can you please send me the ticket number for your most recent communication with our support team, so I can investigate further?

Thanks in advance.

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- Ticket #24343369

- Ticket #24344707

- Ticket #24344856

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":0,"postTime":"2024-10-08T10:05:30.139-07:00","lastPublishTime":"2024-10-08T10:05:30.139-07:00","metrics":{"__typename":"MessageMetrics","views":371},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:799771/message:799790","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc5OTgwMyw3OTk4MDM","node":{"__ref":"ForumReplyMessage:message:799803"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"116","rawBody":"

- Ticket #24343369

- Ticket #24344707

- Ticket #24344856

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Thanks for the ticket numbers, Nolen.

I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"197","kudosSumWeight":1,"postTime":"2024-10-08T10:56:51.927-07:00","lastPublishTime":"2024-10-08T10:56:51.927-07:00","metrics":{"__typename":"MessageMetrics","views":345},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:799771/message:799803","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc5OTgxNCw3OTk4MTQ","node":{"__ref":"ForumReplyMessage:message:799814"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"212","rawBody":"

Thanks for the ticket numbers, Nolen.

I passed your comments along to our team, and raised the priority of your case, so one of my colleagues will get back to you the soonest possible.

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Thank You!

I apologize for the emotional roller coaster I am putting readers through here.

You probably have had to deal with brilliant social engineers trying to break in to accounts by acting like giant cry babies, and you probably have had to deal with actual giant cry babies BECAUSE THIS IS HIGH STAKES!!! I can totally understand how they feel. Anyway, Thanks again.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":2,"postTime":"2024-10-08T11:28:38.037-07:00","lastPublishTime":"2024-10-08T11:29:45.212-07:00","metrics":{"__typename":"MessageMetrics","views":304},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001020/message:799771/message:799814","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1359","rawBody":"

Thank You!

I apologize for the emotional roller coaster I am putting readers through here.

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