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Forum Discussion
Can’t access old Dropbox account, no access to old email, not sure of username.
Hi, I’m looking for help from Dropbox, but can’t seem to find a way of engaging directly with them. I have a current Dropbox account, which is working fine. However, I had a previous account under ...
Hi Gee5, thanks for bringing this to our attention.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
My old email id is not able to recover because of that I am not able to see security code so can u tell me how to login without security code
Rich
Super User II
Super User II
I am not able to login wrote:
My old email id is not able to recover because of that I am not able to see security code so can u tell me how to login without security code
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
