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Deepthght's avatar
Deepthght
Explorer | Level 3
12 months ago

Can’t access account and two factor authentication is not an option for me

Due to an unfortunate disaster in my life, I no longer have access to any of the phone numbers or email addresses I had before. Because of this two factor authentication is not an option for me. But ...
Account Access
Security
Deepthght's avatar
Deepthght
Explorer | Level 3
12 months ago
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If I set up two factor authentication, would those recovery codes have been emailed to me?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago
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Deepthght wrote:
If I set up two factor authentication, would those recovery codes have been emailed to me?

If you set it up you have to physically download them before you can continue. Wether you then kept them or not is a different matter. 

 

In terms of the account all you can do is contact support at www.dropbox.com/support and ask for help. You need to do this while NOT logged in to Dropbox or even here. Note that it is very, very unlikely you can gain access: https://help.dropbox.com/account-access/lost-email-access

 

If you are paying for your Business Account include that information and the card reference number from your statement. As a minimum they can help you stop future payments. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Because of this two factor authentication is not an option for me. But ...","body@stringLength":"333","rawBody":"

Due to an unfortunate disaster in my life, I no longer have access to any of the phone numbers or email addresses I had before. Because of this two factor authentication is not an option for me. But I need to access my account. I have the username and password. But that apparently is not good enough. Can somebody please help

","kudosSumWeight":0,"postTime":"2024-04-12T07:16:50.049-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Security","text":"Security","time":"2019-05-29T04:36:45.190-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:763632_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1252},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:763632":{"__typename":"Conversation","id":"conversation:763632","solved":false,"topic":{"__ref":"ForumTopicMessage:message:763632"},"lastPostingActivityTime":"2024-04-16T07:32:42.085-07:00","lastPostTime":"2024-04-16T07:32:42.085-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:763632":{"__typename":"ModerationData","id":"moderation_data:763632","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:763632_2":{"__typename":"Revision","id":"revision:763632_2","lastEditTime":"2024-04-12T08:15:58.236-07:00"},"ForumReplyMessage:message:763653":{"__typename":"ForumReplyMessage","id":"message:763653","conversation":{"__ref":"Conversation:conversation:763632"},"author":{"__ref":"User:user:1972"},"revisionNum":1,"uid":763653,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001020"},"subject":"Re: Can’t access account and two factor authentication is not an option for me","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:763653"},"parent":{"__ref":"ForumReplyMessage:message:763650"},"body":"
Deepthght wrote:
If I set up two factor authentication, would those recovery codes have been emailed to me?
\n

If you set it up you have to physically download them before you can continue. Wether you then kept them or not is a different matter. 

\n

 

\n

In terms of the account all you can do is contact support at www.dropbox.com/support and ask for help. You need to do this while NOT logged in to Dropbox or even here. Note that it is very, very unlikely you can gain access: https://help.dropbox.com/account-access/lost-email-access

\n

 

\n

If you are paying for your Business Account include that information and the card reference number from your statement. As a minimum they can help you stop future payments. 

","body@stringLength":"1208","rawBody":"
 wrote:
If I set up two factor authentication, would those recovery codes have been emailed to me?
\n

If you set it up you have to physically download them before you can continue. Wether you then kept them or not is a different matter. 

\n

 

\n

In terms of the account all you can do is contact support at www.dropbox.com/support and ask for help. You need to do this while NOT logged in to Dropbox or even here. Note that it is very, very unlikely you can gain access: https://help.dropbox.com/account-access/lost-email-access

\n

 

\n

If you are paying for your Business Account include that information and the card reference number from your statement. As a minimum they can help you stop future payments. 

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