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New member | Level 2

6 days ago

Can't sign into my work account - not receiving the password reset email

Hi everyone,

I have a work account that suddenly I can't sign into.

I tried resetting my password but I don't get the email (even in junk boxes). I also tried to fill out a self service recovery form but didn't have a lot of the information so that wasn't successful.

I can't seem to contact dropbox any other way! I'm currently writing this from my personal account. How can I log into my work one again!?

Thanks

Account Access

Passwords

1 Reply

Hannah
Dropbox Staff
6 days ago
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Sorry to hear that, binky62.

Can you let us know more about why you couldn't sign in in the first place?

Are you getting some kind of error message when you put in your email and password?

Regarding the password reset email, can you also add no-reply@dropbox.com to your email contacts and then try again to see if it helps?

Thanks.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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Hi everyone,

I have a work account that suddenly I can't sign into.

I tried resetting my password but I don't get the email (even in junk boxes). I also tried to fill out a self service recovery form but didn't have a lot of the information so that wasn't successful.

\n I can't seem to contact dropbox any other way! I'm currently writing this from my personal account. How can I log into my work one again!?

\n Thanks

","body@stringLength":"486","rawBody":"

Hi everyone,

I have a work account that suddenly I can't sign into.

I tried resetting my password but I don't get the email (even in junk boxes). I also tried to fill out a self service recovery form but didn't have a lot of the information so that wasn't successful.

\n I can't seem to contact dropbox any other way! I'm currently writing this from my personal account. How can I log into my work one again!?

\n Thanks

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Can't sign into my work account - not receiving the password reset email","moderationData":{"__ref":"ModerationData:moderation_data:829343"},"body":"

Sorry to hear that, binky62.

Can you let us know more about why you couldn't sign in in the first place?

Are you getting some kind of error message when you put in your email and password?

Regarding the password reset email, can you also add no-reply@dropbox.com to your email contacts and then try again to see if it helps?

Thanks.

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Sorry to hear that, .

Can you let us know more about why you couldn't sign in in the first place?

Are you getting some kind of error message when you put in your email and password?

Regarding the password reset email, can you also add no-reply@dropbox.com to your email contacts and then try again to see if it helps?

Thanks.

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