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CameraBry's avatar
CameraBry
New member | Level 2
11 days ago

Malware warning on teammate's MacOS when overwriting files

I render videos out to Dropbox and then other people on my team use them.  If I need to overwrite a file because of an error or something my teammate gets an alert on their Mac when trying to open that video file that says it is possible malware and has to manually go in and approve each file and tell the Mac to open the file anyway.

 

Is there a setting this teammate has on their computer causing this to get it to ignore all files on Dropbox or something?  It can end up being a lot of files sometimes that are overwritten and they have to go in on each one and manually override the warning.

 

TIA

Error Messages
File access
Shared Files

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hey CameraBry - sorry to hear you're having issues with this.

    Just to make sure we're on the same page, can you let us know the exact steps you take to edit your files and send us a screenshot of the alert you mentioned?

    If you could  also clarify the exact OS version of your computers and  if you're using a team account or individual ones, I'd appreciate it.

    Thanks!

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I render videos out to Dropbox and then other people on my team use them.  If I need to overwrite a file because of an error or something my teammate gets an alert on their Mac when trying to open that video file that says it is possible malware and has to manually go in and approve each file and tell the Mac to open the file anyway.

\n

 

\n

Is there a setting this teammate has on their computer causing this to get it to ignore all files on Dropbox or something?  It can end up being a lot of files sometimes that are overwritten and they have to go in on each one and manually override the warning.

\n

 

\n

TIA

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I render videos out to Dropbox and then other people on my team use them.  If I need to overwrite a file because of an error or something my teammate gets an alert on their Mac when trying to open that video file that says it is possible malware and has to manually go in and approve each file and tell the Mac to open the file anyway.

\n

 

\n

Is there a setting this teammate has on their computer causing this to get it to ignore all files on Dropbox or something?  It can end up being a lot of files sometimes that are overwritten and they have to go in on each one and manually override the warning.

\n

 

\n

TIA

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Hey CameraBry - sorry to hear you're having issues with this.

\n

Just to make sure we're on the same page, can you let us know the exact steps you take to edit your files and send us a screenshot of the alert you mentioned?

\n

If you could  also clarify the exact OS version of your computers and  if you're using a team account or individual ones, I'd appreciate it.

\n

Thanks!

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