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Forum Discussion
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Hey Trey3, thanks for reaching out about this.
So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?
In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?
Let me know.
hello, same thing with me... I am not able to log in and change email as it sends a 6 digit code to an email I no longer have access too, is there any way to go around that? my old email is literally my name
Megan
Dropbox Staff
Dropbox StaffHi draxsynsmommy, I hope you're doing well!
Without access to the email address, I am afraid that there's not much you can do. It wouldn't be possible to read this code, therefore access the account.
Is it not feasible to recreate the email address and attempt to login again?
Let me know more!
