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Forum Discussion
A member is not receiving our invitation
I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
My IT folks found all my invitations in the SPAM folder. Upon further investigacion they determined that because the reply-to address was mine rather than Dropbox, it looked suspicious and was dropped before the user even knew it.
I suggest Dropbox consider changing how they handle these messages. In the meanwhile, users having this problem should look for the issue in their spam system.
