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Forum Discussion
A member is not receiving our invitation
I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
Hello,
I have the same issue. I did not received a new invitation (nothing in the spam anymore).
How I can solve this issue?
Thanks,
Raffaele
I have had the same issue before, and again today, with a new Office 365 mailbox. I just spoke to Dropbox for Business support who fixed it:
Dropbox Business Support wrote:It seems that this user was added to our Email Suppression list due to a filtered hard bounce-back from their email inbox. I have removed the user from the Email Suppression List, and you should be able to resend the invite at this point. One suggestion would be to have the user add no-reply@dropbox.com as an email contact to make sure that the invite (as well as future emails) are delivered properly.
Maybe the invite was sent before the mailbox was fully provisioned so caused a bounceback therefore Dropbox put it on this suppression list?
