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Forum Discussion
6 digit code required to login, is sent to an email address I can no longer access
Hello, I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi i need help getting into my account as I've changed my handset so it's trying to send a verification code to an email i don't have access to anymore so i need an email address to speak to an advisor please
- Mark
Super User II
You probably wont be able to get in I'm afraid: https://help.dropbox.com/account-access/lost-email-access
For support you can log tickets at www.dropbox.com/support. Make sure you are NOT signed in, even to these forums (incognito works well).
