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lihaolin1991's avatar
lihaolin1991
Explorer | Level 3
3 years ago

6 digit code required to login, is sent to an email address I can no longer access

Hello,  I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
Account Access
Permissions
Security
  • Mark's avatar
    Mark
    3 years ago

    Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. 

     

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
     
kapygon's avatar
kapygon
New member | Level 2

Hello,

I want to connect my new computer to my Dropbox account but I can't because I need the 6-digit number. I cannot access the email address easily, but it says I can have the code on other linked devices. I have another computer already connected, how to find the 6-digit code?

 

Thanks in advance

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

It should appear onscreen on the notifications (i.e. tap home screen and the Bell icon on a mobile device or the Dropbox icon on a computer)

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