We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lihaolin1991's avatar
lihaolin1991
Explorer | Level 3
3 years ago

6 digit code required to login, is sent to an email address I can no longer access

Hello,  I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
Account Access
Permissions
Security
  • Mark's avatar
    Mark
    3 years ago

    Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. 

     

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
     
Takashi Sekiguchi's avatar
Takashi Sekiguchi
New member | Level 2

I cannot login my plus acount because Dropbox required 6digit code sent to my E-mail address which I closed the provider acount.
Please instruct me how to login my plus acount.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Takashi Sekiguchi, I hope you're doing well! 

 

Without access to the email address, I am afraid that there's not much you can do. It wouldn't be possible to read this code, therefore access the account. 

 

Is it not feasible to recreate the email address and attempt to login again?


Let me know more!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!