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lihaolin1991's avatar
lihaolin1991
Explorer | Level 3
3 years ago

6 digit code required to login, is sent to an email address I can no longer access

Hello,  I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email add...
Account Access
Permissions
Security
  • Mark's avatar
    Mark
    3 years ago

    Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. 

     

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
     
Takashi Sekiguchi's avatar
Takashi Sekiguchi
New member | Level 2
2 years ago

I cannot login my plus acount because Dropbox required 6digit code sent to my E-mail address which I closed the provider acount.
Please instruct me how to login my plus acount.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Takashi Sekiguchi, I hope you're doing well! 

     

    Without access to the email address, I am afraid that there's not much you can do. It wouldn't be possible to read this code, therefore access the account. 

     

    Is it not feasible to recreate the email address and attempt to login again?


    Let me know more!

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