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Forum Discussion
Alexis G.1
Super User
Super User6 digit code not received! Unable to login
I have several clients. Each of them has its own Dropbox Business Standard account.
Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit code we never receive in our mailboxes.
Of course, I checked Inbox and Spam folders, but nothing was there.
This happens from time to time, it's really annoying.
Now one of my clients needs to renew and was about to access the admin console to check renew dates, prices, etc and I cannot login.
Already open a ticket in https://www.dropbox.com/support but support is slow.
Suggestions?
- Jay
Dropbox Staff
Hi Alexis G.1, thanks for messaging the Community.
Have they added no-reply@dropbox.com to their contacts list, in order to ensure that email goes through?
Is it possible that their business domains have blocked emails from the following Dropbox domains?
This will help me to assist further!
Alexis G.1All Dropbox domains are whitelisted. This is not the issue. This is a very well know issue in Dropbox happening for quite some time now.
The same happened 2 months ago with one client and 7 months ago with another client.
Some configuration is missing in the account so the code is never sent as expected. I don't know why this adjustment are done in the Dropbox side because no one else have admin access, only me.
This has happened to me 2 times this year (different clients), same issue and Support fixes it in a minute. Support told me email was disabled in Dropbox. They fix it really quickly.
The mailbox is fine and Dropbox just doesn't send the emails with the codes. I'm trying to determine a pattern here and I believe this configuration issue happens when we have many months without login. I only login as admin when we want to renew or check something in admin console.
In summary. I try to access, email and password is fine, but the code is never received.
- Jay
Thanks for the info. I'd recommend continuing with the support team for them to investigate this matter in more detail on their end.
Dear Dropbox
I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to 🙂
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.
Edit: Oh and I have just received my Dropbox community sign up email without a problem. My 6 digit code, no luck.
Please help me 🙂
Kind regards Daniel 🙂
- Security code
- Megan
Hi Meena 123, thanks for posting here!
Would you be able to give us some additional info about the case, please?
Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email?
Let me know more, and we'll take it from there!
Hi everyone!
I'm trying to log into my personal Dropbox account, but do not receive the 6-digit verification code from Dropbox. I've tried several times now to get assistance from Dropbox, but without any success. Logging into my account to access my documents and/or to even upgrade shouldn't be this hard!
ANY ADVICE from you all will be deeply appreciated.
Take care,
Landi
Hi Megan - thanks for your response. I've done that already, and still not receiving my verification code.
