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Forum Discussion
Wrong email account
Hi there! I received a promotional account (100gb free for 1 year), but I mistyped the email address (forgot 2 digits!) and am unable to update it from the app or on the web because the erroneous em...
Update: discovered that the correct email address already has a dropbox account...I want to move the 100GB from the wrong account to the existing account - how can I do that? Also, d I need to delete the dropbox account with the erroneous email?
- Mark
Super User II
Hi TT-2022
You cannot move bonus space to a different account I'm afraid.
All you can do is swap the emails on the accounts by using a third as a temp one to release the one you want to use - note you will need to reupload things between the accounts etc.
Well that's a bummer! I just tried creating another email with the wrong address and it's already in use. I'm terribly annoyed with myself for messing up the email address in the first place. I am also grateful to you for answering so promptly.
UPDATE: I tried what you suggested and that worked, alleluia! It's so much easier transferring data when you have 100gb available vs 2gb! Thanks for your help!
Hi TT-2022,
I made the same mistake!
How did you exactly do it?
The wrong email account for me is [Removed as per Community Guidelines] and the right one is [Removed as per Community Guidelines]
I attempted to create a new email account using the [Removed as per Community Guidelines], but said it was already taken.
