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Forum Discussion
Windows 11 - Screenshots saving to dropbox but no longer to my screenshot folder after lappy crashed
Newbie here. My dearest tech gal friend Karen (BFF too genetic) who used to help me through these dilemmas passed during Covid but I do try to carry on as she taught me. Learning and searching an...
So it has been close to a week since I asked my question and well over two weeks trying to solve this issue including on my own, all to no avail.
Then
Yesterday My lappy says it need to shut down and reboot to correct an issue.
I'm thinking oh lordy it's going into it's death throes!
I agree to restart and it turns off and I go do chores and some of the dozens of things I needed to be doing . . .
It's probably an hour when I come back and attempt to log in.
Everything goes perfectly smoothly . . Out of curiosity I take a screen shot. Surprise of surprise! Screenshot is exactly where it is supposed to be! Not sure how it got all corrected but I'm very happy to be back up to my version of normal!
Thank you folks for input and help!
Jay
Dropbox Staff
Dropbox StaffHi Lost in tech, thanks for bringing this to our attention.
Could you confirm that in the Dropbox desktop application preferences, the option for backing up screenshots is enabled?
This will help me to assist further!
Thanks for responding
That was one of my quandaries. My app did not show this option
It did/does for capture but not for screenshots
I messaged directly to dropbox about my app and they gave me another link to another way to download the app - probably the correct app for my Hp laptop.
Now I can't get the old one to uninstall "uninstall fails"
I'm going to attempt to download the recommended version and see if that will let me uninstall the one I have or both then once again download the proper version -
I hope
Then I figure I will be at square one to find the proper solution to my initial issue
Thank you again I think this is a great lead!OK I'm back to square one
I found also that my preferences were not behind a gear or tools but behind my profile pic.
Checked out preferences and if I didn't have it before, yes I now have the screenshots checked
Since uninstalling and reinstalling my recent screenshots are going back to Drive C videos / captures- Walter
Hey Lost in tech - sorry to jump in here, but I just wanted to clarify, is the issue sorted for you now or are you still struggling?
If it's the latter, could you turn off the option to share your screenshots with Dropbox via the app's preferences under the Backups tab and re-enable it?
Yep still struggling here
And I will certainly try this as it's a pretty simple try
Thank you for suggestion
