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KelleyO's avatar
KelleyO
New member | Level 2
3 months ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even chat with support because it says I have to verify my email address.

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey KelleyO, thanks for posting here today! 

     

    Would you be able to send me a screenshot of the message you get on your end, when trying to share your content? 

     

    When you access your account's settings do you see your email as verified there? 

     

    Let me know more! 

    • SAS11's avatar
      SAS11
      New member | Level 2
      2 months ago

      Megan I'm having the same issue. In my account settings it's showing that my email adress is not verified. Dropbox sends me an email to verify email address, I click the link and nothing happens. 

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey SAS11, thanks for reaching out to us!

         

        I just sent you an email, in order for us to have a closer look into this. ðŸ˜Ž

         

        See you there! 

  • mylegalea's avatar
    mylegalea
    New member | Level 1
    16 days ago

    I am having the exact same issue, can someone please contact me to look into further?

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