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Forum Discussion

fedley's avatar
fedley
New member | Level 2
12 months ago

Unable to install 3rd device

I use Basic, and often switch between devices when traveling.  Now I'm back home after a vacation, but am unable to re-add my desktop as a 3rd device.  Am in account, settings, security, and everything is greyed out.

Thanks in advance. 

  • The program won’t allow me to delete old ones.  I ended up uninstalling & reinstalling the program. Then it worked. Am still unable to remove “old” devices, though, which is an annoyance, but not a problem.

    • fedley's avatar
      fedley
      New member | Level 2

      The program won’t allow me to delete old ones.  I ended up uninstalling & reinstalling the program. Then it worked. Am still unable to remove “old” devices, though, which is an annoyance, but not a problem.