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Forum Discussion
Unable to change the name of a device
I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappe...
Walter
Dropbox Staff
Dropbox StaffHey Bob-SF - thanks for bringing this to our attention.
Could you please remove the device again from your security page after clearing your browser's cache and the Dropbox mobile app's cache as well?
If the issue persists, please send us a screenshot so that we can have a visual too.
Thanks!
Walter, I did as suggested, but it didn't change the situation. Attached is an annotated screenshot that indicates the problems I'm having.
- Nancy
Bob-SF, is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.
Same problem here. My device's name shows as Mac.lan, which is not the device's name. It appears that Dropbox is truncating the name and adding a .lan to it. I have tried unlinking the device from Dropbox and adding it again — nothing changes.
I think you need to make it possible for users to rename devices to make device names meaningful/intelligible.
- Rich
Super User II
I think you need to make it possible for users to rename devices to make device names meaningful/intelligible.
That used to be possible but the option was removed long ago.
Also, Dropbox isn't adding .lan to the name. That would be your local network name, so it's either being added by macOS or your router.
Thanks for your reply, Rich. It's all newly strange to me — looking closely at these things for the first time in a long time after adding Dropbox to a new device.
