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Forum Discussion

dwt's avatar
dwt
Explorer | Level 4
5 years ago

Two-Factor Authentication - My Phone Number Has Changed

Hi Support,   I need to change the phone number on my business account. I cannot login because of 2FA. Ideally, I'd like to turn it off. Is there anyway I can get back into my account?   Best...
Account Access
Account Settings
Security
  • Jay's avatar
    Jay
    5 years ago

    The only way to verify your account when you use two-step verification is with the security code, or the mobile number, which is now no longer an option. There isn't another method to verify your identity.

     

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

     

    From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

Brikovix's avatar
Brikovix
New member | Level 2

Hi,

Since I have changed my mobile I cannot access dropbox from my mobile. Because the APP authenticator does not generate any code for me. and I need the code for the double factor authenticator.

Could you help me?

Víctor

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi Brikovix, happy Monday! 

 

Did you have a look at this Help Center article?

 

It explains what you'd be able to do if you can't use your mobile to receive a 2FA code. 

 

Keep me updated on this, thanks!

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