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leeennddaa's avatar
leeennddaa
New member | Level 2
2 months ago

Two Factor Authentication for logging in after getting hacked

My Dropbox was recently hacked. I tried resetting my password. Now it's asking for a 2-Factor Authentication that I never set up in the first place. I don't even have an Authenticator on my phone. I ...
Account Access
Security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
leeennddaa wrote:

My Dropbox was recently hacked. I tried resetting my password. Now it's asking for a 2-Factor Authentication that I never set up in the first place.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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