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Forum Discussion
Two-Factor Authentication - My Phone Number Has Changed
Hi Support,
I need to change the phone number on my business account. I cannot login because of 2FA. Ideally, I'd like to turn it off. Is there anyway I can get back into my account?
Best...
The only way to verify your account when you use two-step verification is with the security code, or the mobile number, which is now no longer an option. There isn't another method to verify your identity.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
I no longer have the phone where the verification code is being sent. Help!
- Mark
Super User II
Do you still have a computer or device signed in to the account?
If not you need to use the emergency pass codes you are given when signing up for the codes. Without them I'm afraid the account is lost.
