We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
dwt
5 years agoExplorer | Level 4
Two-Factor Authentication - My Phone Number Has Changed
Hi Support,
I need to change the phone number on my business account. I cannot login because of 2FA. Ideally, I'd like to turn it off. Is there anyway I can get back into my account?
Best,
DWT
The only way to verify your account when you use two-step verification is with the security code, or the mobile number, which is now no longer an option. There isn't another method to verify your identity.
I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox.
- JayDropbox Staff
Hi dwt, thanks for posting today!
Generally, if your phone number has changed, you’ll need to use the emergency backup code generated at the time you set it up to login to your account, disable the measure, and change the number afterwards.
Without the code, it wouldn’t be possible to regain access to the account.
Hope this helps!
- dwtExplorer | Level 4
I don't have the emergency code. Can someone reset this feature or send me the code?
- RichSuper User II
dwt wrote:
I don't have the emergency code. Can someone reset this feature or send me the code?
Generally, no, Dropbox won't do that. You've enabled security on your account to prevent someone from trying to gain access without having your phone or emergency codes, and now you're trying to do just that. You can try contacting Support directly, but they may not be able to assist you with this.
- averagedebs53Explorer | Level 3
I no longer have the phone where the verification code is being sent. Help!
- MarkSuper User II
Do you still have a computer or device signed in to the account?
If not you need to use the emergency pass codes you are given when signing up for the codes. Without them I'm afraid the account is lost.
- BrikovixNew member | Level 2
Hi,
Since I have changed my mobile I cannot access dropbox from my mobile. Because the APP authenticator does not generate any code for me. and I need the code for the double factor authenticator.
Could you help me?
Víctor
- MeganDropbox Staff
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!