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Forum Discussion
The red notification showing on the icon isn't going away
Hi
Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted. Can't seem to get rid of it no matter what I try. Thank you.
Wow! That worked for me too. It was merely a matter of clicking on "show me how" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the "notification" is. Thank you Jayne for discovering the fix.
Jay
Dropbox Staff
Dropbox StaffHi JayneK, thanks for bringing this to our attention.
What OS and Dropbox desktop application version are you running on your machine?
A screenshot showing the notification would help greatly.
This will help me to assist further!
Hi Jay
I am on Windows 10 (OS Build 19045.4170) and Dropbox Version 194.4.6267
Thank you
Jayne1298- Walter
I have the exact same issue starting yesterday Mar 19, 2024 as well. I have also tried nearly everything I can think of to get rid of the 1 in red box. Do I need to delete and re-install dropbox on my PC? I have not done that YET! but ready to try it. Usually dropbox has no issues for me.
Hi Jay The red notification badge has gone now. I did click Sync history and Activity and this might have got rid of it? Thank you.
Wow! That worked for me too. It was merely a matter of clicking on "show me how" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the "notification" is. Thank you Jayne for discovering the fix.
This behavior just started with Dropbox on both of my Windows 11 machines today (Version: 23H2; Build: 22631.3593). None of the "fixes" work. See attached images.
This picture shows that the Dropbox setting is marked "Off"
And now it just went away. It was a "stuck notification". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that.
