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Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
Account Access
Account Settings
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey HCAhydrographics, how are you today? 

Are you sure you're checking the correct email address and that you don't have a different one? 

Another thing you may want to remember is to reply back to Lex at the email address they have sent you. 

Thanks a lot!
HCAhydrographics's avatar
HCAhydrographics
Explorer | Level 3
3 years ago
I have replied directly to the one received from the email with the account effected also i have replied with a duffrent account email to Lex direct as well the email i have provided periusly here and i have no respince from the suport team as i have no acesss to the ticket durect to see the status. This type of communication needs to be looked at by dropbox. I am doing everything i can to.communicate with them .. can someone look at the email i have provided preciusly to make sure my reply is corect .please or can Lex respond here?
  • HCAhydrographics's avatar
    HCAhydrographics
    Explorer | Level 3
    3 years ago

    Just wondering. do we need to pay for an account with dropbox to have access to support or this is a normal type of responce.

    I must admit I  have results with every other online service we had hacked and Dropbox is still the last to provide any solution. 

    I am really very dissapointed with the way support is able to be available and be clearly contactable for us at this stage as I have tried averything in my power to contact LEX who is still to respond appropriatly after many return email to his original respond.

     

     

     

     

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