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Forum Discussion
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as t...
RCJ37 wrote:
Surely someone must have considered this circumstance.
Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication.
I previously had two phone numbers given Dropbox. Now I have but one cellphone number, the second phone has been cancelled since my wife has Alzheimers. Yes, I can submit my email address and ask to reset my password hoping to get to my phone settings and bring my account up to current, however the next hurdle I face is providing a passcode that you continue to send to numbers I no longer have.
I've been a member of Dropbox for more than 10 years and have a good deal of information stored on your site but unfortunately, as the old saying goes, "You just can't get there from here." Surely someone must have considered this circumstance.
I not only have a new phone number but I have a new carrier. My old SIM card went in the trash. What a predicament!
Rich
Super User II
Super User II
RCJ37 wrote:
Surely someone must have considered this circumstance.
Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication.
