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Forum Discussion
Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
I just discovered that a large amount of files were deleted on 8/22/2015. I tried to open the 'trash can', but it was grayed out. I looked for the 'and many more' option, but each file is individual - no option to select multiple or all. I tried to submit a ticket, but was asked for 'deletion event' link, but no luck there either! I think the issue started when I tried to move space-grubbing files from my samsung android devices to sd cards. Please advise
Tom_HSuper User alumni
Dropbox does not have phone support *, its either here or through the ticket system.
- Phone support is available for business customers whom are paying for business rate plan. No they also do not accept onetime support payments.
You can always explain here and we can try to help you as best as possible. Many of us have gone through the exact same type of things over the years.
where can i submit a ticket?
Thanks for the reply. I will submit a ticket and see what happens:)
Hi, I've tried submitting help desk tickets, and I get a link to a mobile page that can't answer my questions. I'm blind, and I use Voiceover like many blind users. Unfortunately, with this new update, if I double tap (normal for voiceover) the files tab, and then touch the screen to find a file, the app automatically closes. Seems to work fine without Voiceover, but I don't have my files memorized and their exact placement, so that doesn't help me. Also wish files, not recents ws the default but another issue. I'd like to be able to use the files tab, and don't know how to get this information to someone who might be able to fix it. Thanks for any help or if you know whom to pass this onto that would be great. Myself and other blind users would appreciate it. --Katherine
- Zed
Dropbox Staff
Hello,
Can you please let us know here with the ticket ID number of your request so that we can help?
Thank you!
Question about running out of space. Owner upgrades, paying $99/yr. File sharing member gets "Your Dropbox is Full" message at login. Does each file sharing member have to fork out the $99 each, or does that only apply to the owner?
- Mark
Super User II
Does each file sharing member have to fork out the $99 each
Yes - basically.
Every person within a share needs enough quota to access the share.
If the share is under the amount of data in their account, however, they wont - e.g. if they've extra space via referrals / promos etc.
I just upgraded and am extremely dussapointed... I need help and can't find it.. can anyone tell me how to upload my harddrive because I'm bring told it will crash soon.. I also don't know how to download files
Cannot sign in with correct sign in.
Cannot get help without signing in.
Error 500 does not state what the error is or how to correct it.
Why isn't there technical support?
I am at a loss. All of my files have disappeared from drop box, although my folders are still there. My files are still on my hard drive though. When I try to click on tech support nothing shows up. I think everything is being hidden for some reason. Can someone please help?
- Robert S.
Try clearing the browser cache, or a different browser.
Older versions of Safari are no longer able to view the Dropbox website properly. Use another browser.
