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Vincentdack 's avatar
Vincentdack
Explorer | Level 3
3 years ago
Solved

Log in with phone number

Can I log in using a phone number?
Account Access
Account Settings
  • leandrosilva's avatar
    leandrosilva
    2 years ago

    Problem finally solved.

    Three weeks later and after several attempts, the resolution of the sync problem happened after the latest update (v178.4.4811).

    As initially said, this problem wasn't related with the number of files (below 300k) as we have more than 1 million files since day one and Dropbox has always worked fine.

    These problems usually happen after recent updates and many times it doesn't happen to everyone with the latest version.


    The solution is to install a previous version or wait for the next version (which was our case).


    Another thing we learned from this situation is that Dropbox Business support has a lot to improve...
    We had to test and find solutions ourselves over the last three weeks with several hours wasted, which significantly affected our daily work and production.

    Note: Btw, selective sync isn't a solution for those (like us) who need to access all files directly through the workstations.
    If anyone thinks that is reasonable and productive to work directly through Dropbox website because your business is "unlucky" to have more than 300k files on the account, good luck with that suggestion and workflow! It certainly came from someone who has never worked that way.

    Thank you Dropbox for your (not) "great" support!

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi Vincentdack  

     

    No, you must use an email although you can set Dropbox up to use 2 factor authentication using a mobile device but that works after you enter email and password. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Hi Vincentdack  

\n

 

\n

No, you must use an email although you can set Dropbox up to use 2 factor authentication using a mobile device but that works after you enter email and password. 

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